As an experienced coach and facilitator, I am used to listening deeply and making every effort to make people feel heard. I work hard to take a step back from the detail and imaging how things are from other people’s perspective. And these are two things which really help when there are challenging conversations to be had between two people or groups. And these challenging conversations seem to be increasing in frequency….
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As a coach working with people in all sorts of fields from CEOs and senior managers to entrepreneurs, I am present in a wide range of conversations covering many specialised topics. There are many, many commonalities which I guess is no surprise as we are all human facing similar challenges.
One common theme is communication. Or lack of it. Time and time again, I see people suffering in silence, making assumptions about others and how they’re thinking which lead to misunderstandings and resentment – and conflict even, which is something most of us want to avoid.
Why do we not set up that chat? Why do we hold back our thoughts, not vocalise our observations? Why do we let things go unsaid, assume we know what’s going on for others (or not want to know), why is it easier for many to ignore what’s in front of them and bury their head in other work?
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